---
title: "Report a bug - Workflow Forms"
description: "Report a bug in Workflow Forms, with screenshots attached, and see what details make a problem easy to diagnose."
canonical: "https://docs.workflow-forms.app/help/report-a-bug"
---

# Report a bug

**Form: Contact**

Before you send: the "Not showing?" and "Not opening?" sections of [Add a form to your theme](https://docs.workflow-forms.app/add-a-form-to-your-theme.md) and [Popups](https://docs.workflow-forms.app/popups.md) cover the common causes of a form that does not appear, and [The submissions inbox](https://docs.workflow-forms.app/submissions-inbox.md) explains submissions that were not sent to Flow. If it is still wrong after that, the form above is the fastest route.

## What makes a report easy to fix

1. **Your store domain** - so we can find the form.
2. **The form's title or handle**, and how it is shown: theme block, popup or direct link page.
3. **Where it goes wrong** - in the app (editor, fields, submissions, settings) or on your storefront. For the storefront, the page address helps.
4. **When it happened**, and what you expected instead.

## Useful things to attach

- A screenshot of the form on your storefront, or of the editor.
- For a workflow that did not start: a screenshot of the submission's page in **Submissions** with its status, and of the workflow in Shopify Flow.
- The browser and device, if the problem is on the storefront.

> [!WARNING]
> Do not paste what your visitors submitted (names, email addresses, messages) or an API key into this form. Refer to a submission by its ID and we can work from that.

## Prefer another channel?

[Support](https://docs.workflow-forms.app/help/support.md) lists every way to reach us. Include your store URL so we can follow up.

## Missing something rather than broken?

If the app works as designed but does not do what you need, use [Request a feature](https://docs.workflow-forms.app/help/request-a-feature.md) instead. Bugs jump the queue.