---
title: "The submissions inbox - Workflow Forms"
description: "Read, filter, archive, export and delete form submissions, and send a submission to Shopify Flow again."
canonical: "https://docs.workflow-forms.app/submissions-inbox"
---

# The submissions inbox

Every stored submission is listed on the **Submissions** page, newest first. It works like an inbox: new submissions stand out, you can mark them read or archive them, and you can export or delete them.

## The list

Each row shows when the submission was received, its status, the form, the visitor (**Logged-in customer** or **Guest**) and the language it was sent in. Submitted values are not shown in the list; open a submission to read them.

### Filters

| Filter | Options |
| --- | --- |
| Form | **All forms** or one form |
| Status | **All statuses**, **Sent to Flow** or **Not sent to Flow** |
| **Inbox** | **Inbox (new and read)** (the default), **New**, **Read**, **Archived**, or **All, including archived** |
| **Period** | **All time**, or the last 7, 30 or 90 days |

## Two kinds of status

A submission has an inbox status and a Flow status. They are independent.

**Inbox status** is yours to manage:

- **New** - not opened yet.
- **Read** - opening a submission marks it as read.
- **Archived** - out of the default inbox view, but kept.

**Flow status** tells you whether Shopify Flow accepted it:

- **Sent to Flow** - the Form submitted trigger was started.
- **Not sent to Flow** - Shopify Flow did not accept the submission. It is stored anyway, and its page shows the reason.
- **Received** - stored, not handed to Flow yet.

## Open a submission

A submission's page shows the **Values** the visitor sent and the **Details**: when it was received, its status, the customer ID for a logged-in customer, and the language. From there you can:

- **Send to Flow again** - starts the Form submitted trigger again for this submission, for example after fixing a workflow.
- **Archive**, **Move back to inbox**, or mark it as new.
- **Open the form** it belongs to.
- **Delete** it. The submitted values are deleted for good. Workflows that already ran are not affected.

## Bulk actions

Select rows (or **Select all on this page**) to **Mark as read**, **Mark as new**, **Archive** or **Delete** several submissions at once. Deleting removes the values for good, including their metaobject copies.

Every change of the inbox status can start a workflow with the **Form submission status changed** trigger. See [Shopify Flow triggers](https://docs.workflow-forms.app/shopify-flow-triggers.md).

## Export CSV

**Export CSV** downloads the submissions under the current filters, with their values:

- One row per submission: Submission ID, Submitted at, Form, Inbox, Flow, Language and Customer ID, then one column per field handle of the forms in the export.
- Values of fields that are no longer on the form end up in an **Other values** column as JSON.
- Up to 10,000 submissions per export. Narrow the filters (one form, a period) for larger inboxes.
- Values that could be read as a formula by a spreadsheet are neutralised.

The file contains what your visitors entered. Treat it as personal data.

## How submissions are stored

- Submitted values are stored encrypted.
- A submission keeps its values even if the form or a field is deleted later.
- Submissions stay until you delete them. Only stored submissions count toward your plan. See [Plans and pricing](https://docs.workflow-forms.app/plans-and-pricing.md).

## Not sent to Flow?

The home page lists submissions that were **Not sent to Flow** in the selected period. Common reasons:

- Shopify Flow is not installed, or no workflow uses the trigger yet.
- The submission is too large: Shopify Flow refuses a trigger payload of 50,000 bytes or more. Such a submission is stored and marked as not sent.

Fix the cause, then use **Send to Flow again**.

## Next steps

- [Shopify Flow triggers](https://docs.workflow-forms.app/shopify-flow-triggers.md) - the triggers and their variables.
- [Save submissions as metaobjects](https://docs.workflow-forms.app/save-submissions-as-metaobjects.md) - a copy of each submission in Shopify.
- [Spam protection](https://docs.workflow-forms.app/spam-protection.md) - what never reaches the inbox.