---
title: "Send internal email when form submission rejected - Workflow Forms template"
description: "A ready-made Shopify Flow workflow that emails your team when Workflow Forms refuses a submission: invalid values, spam, too many attempts or the plan limit."
canonical: "https://docs.workflow-forms.app/template-internal-email-form-rejected"
---

# Send internal email when form submission rejected

A ready-made Shopify Flow workflow. When Workflow Forms refuses a submission, your team gets an email with the form, the reason and the details, so you notice a spam wave, a broken field or a used-up plan at once. Nothing is stored for a refused submission, and the email never contains the submitted values.

| | |
| --- | --- |
| **Trigger** | Form submission rejected (Workflow Forms) |
| **Steps** | Send internal email (Shopify Flow) |
| **Needs** | Workflow Forms installed and at least one form; an email address for the alert |
| **Built and tested** | 2026-10-22 in our demo store |

The trigger starts at most once per form and reason every five minutes, so a bot hammering one form sends you one email, not a hundred. See [Spam protection](https://docs.workflow-forms.app/spam-protection.md).

## Add it to your store

**From Shopify Flow's template library.** Open **Flow**, select **Browse templates**, search for `Workflow Forms` and pick this template. Templates appear there once Shopify has reviewed them; if you cannot find it yet, use the file below.

**From the file.** Download the `.flow` file attached at the bottom of this page. In Shopify Flow select **Import**, choose the file, and the workflow opens in the editor.

## After adding it

1. Open the **Send internal email** step and enter the address that should receive the alerts in **To**.
2. Optionally change the subject and the message. The variables are `formHandle`, `reason` (`validation`, `spam`, `rate_limit` or `quota`), `details` and `locale`.
3. Select **Turn on workflow**.

## What the email says

```text
Subject: Form submission refused: {{ reason }}

Workflow Forms refused a submission of the form "{{formHandle}}" on your store.

Reason: {{reason}}
Details: {{details}}
Language: {{locale}}

What the reasons mean: validation = a value did not pass the form's checks, spam = the trap field or the minimum fill time caught it, rate_limit = too many attempts from one visitor, quota = the plan's submissions for the last 30 days are used up.

This alert is sent at most once per form and reason every 5 minutes. Nothing was stored, and the details never contain the submitted values.
```

## Variations

- **Only when the plan is used up**: add a condition after the trigger, **reason** equals `quota`, and point the email at whoever manages the plan.
- **Count attacks**: replace the email with a step that writes to a spreadsheet or a monitoring tool, for example through Workflow Webhooks or an HTTP request.
- **The successful submissions**: see [Send internal email when form submitted](https://docs.workflow-forms.app/template-internal-email-form-submitted.md).