Report a bug

Before you send: the "Not showing?" and "Not opening?" sections of Add a form to your theme and Popups cover the common causes of a form that does not appear, and The submissions inbox explains submissions that were not sent to Flow. If it is still wrong after that, the form above is the fastest route.

What makes a report easy to fix

1. Your store domain - so we can find the form.
2. The form's title or handle, and how it is shown: theme block, popup or direct link page.
3. Where it goes wrong - in the app (editor, fields, submissions, settings) or on your storefront. For the storefront, the page address helps.
4. When it happened, and what you expected instead.

Useful things to attach

• A screenshot of the form on your storefront, or of the editor.
• For a workflow that did not start: a screenshot of the submission's page in Submissions with its status, and of the workflow in Shopify Flow.
• The browser and device, if the problem is on the storefront.

Prefer another channel?

Support lists every way to reach us. Include your store URL so we can follow up.

Missing something rather than broken?

If the app works as designed but does not do what you need, use Request a feature instead. Bugs jump the queue.