Frequently asked questions

No, but you get the most out of the app with it. Without Flow, submissions are still stored in your inbox and you can read and export them. With Flow, every submission starts the Form submitted trigger, so a workflow can email your team, tag a customer or send the data elsewhere. Flow is free from Shopify. See Shopify Flow triggers.

With a workflow. There is no built-in email notification per submission: create a workflow in Shopify Flow with the Form submitted trigger and a send-email action. See Shopify Flow triggers.

Three ways: the Form block in the theme editor, a popup, or a direct link page. You pick one with Show on your store as above the editor's preview. See Add a form to your theme, Popups and Direct link page.

Free is $0 with 100 submissions, Starter is $9 per month with 1,000 submissions and Unlimited is $29 per month with unlimited submissions, each per rolling 30 days. Every plan includes all features and unlimited forms and fields. See Plans and pricing.

One stored submission is one unit, counted over a rolling 30 days. Refused submissions (invalid, spam, too many attempts), tests in the editor and API calls do not count. See Plans and pricing.

New submissions are refused until the rolling 30-day window frees up or you upgrade your plan. There are no charges beyond the plan price. You can be emailed before that happens: see Notification settings on the home page and Plans and pricing.

Check that the handle in the theme block matches the form's handle exactly, that Form is live is on, and that both the form and the theme are saved. For a popup, the Popup forms app embed must be switched on in the live theme. See Add a form to your theme and Popups.

Fields are shared. A field lives in your library and every form that uses it shows the same field, so an edit applies everywhere. Only the label on the form, whether it is required and its conditions are set per form. If two forms need different fields, create a second field. See Fields and the field library.

They are default fields. Default fields are always in your library; you can edit them and take them off a form, but they cannot be deleted. See Fields and the field library.

No. The handle is the key a value is stored and sent to Shopify Flow under, and submissions, workflows and conditions use it. Create a new field with the handle you want instead.

Yes. The form's texts and the texts of your fields, including their translations, can contain Liquid, and descriptions, labels, help texts, headings, paragraphs and the message after sending also a small set of HTML: links, bold, italic, underline, line breaks, paragraphs and lists. Shopify runs the Liquid on your storefront, so you can show your shop's name, greet a logged-in customer or pre-fill a field with their email. A text with broken Liquid cannot be saved. See Liquid and HTML in your texts.

To your store's own privacy policy, the one you manage under Settings > Policies in your Shopify admin. The link is part of the field's label; there are no separate link settings. To change the wording or the link, edit the label. If your store has no privacy policy there, point the link at your own page. Liquid and HTML in your texts has the label to copy.

On our server. Nothing is validated in the visitor's browser: when a visitor sends the form, or goes to the next step of a multi-step form, the server checks the values and answers with the errors, which are shown at the fields. The messages are in the visitor's language where the app ships it (English, German, French, Spanish, Italian and Dutch) and in English otherwise. See Fields and the field library.

Not at the moment. There is no file upload field. If you need it, tell us with Request a feature.

No. Spam protection is an invisible trap field, a minimum fill time, a limit per visitor and a list of blocked email domains. It stops most automated spam but cannot catch everything. See Spam protection.

No. A consent checkbox marked as email marketing consent sends Marketing consent: true with the Form submitted trigger; subscribing or creating the customer is a step in your workflow. See Shopify Flow triggers.

Their storefront language when you added it to the form (exact match first, then the base language, then a regional variant), otherwise the form's main language. Translations are typed by hand; there is no automatic translation. See Languages.

Open the submission in Submissions. If its status is Not sent to Flow, its page shows why. Fix the cause (for example install Flow or turn the workflow on) and select Send to Flow again. Nothing is lost: the submission is stored either way. See The submissions inbox.

Yes. Settings > Branding sets colors, fonts and shape for every form, a form can have its own look, and the theme block's settings win over both. Fonts can be your theme's, system fonts, Google Fonts or your own uploaded files. See Branding.

Yes. The Developer page issues API keys for a REST API and an MCP server over forms, fields, branding and submissions. See Developer API and MCP.

In the EU (Google Cloud, Belgium), with the submitted values encrypted. Submissions stay until you delete them. See The submissions inbox.